Conditional Access

Conditional Access Stuck on “Loading…”

There’s currently an issue with configuring Conditional Access via Azure Active Directory. There’s an open ticket with Microsoft Support, with no ETA at the time of writing.

The issue:¬† When trying to configure a new policy for Conditional Access against an Azure Active Directory application, the ‘New’ page gets stuck loading. I’ve tested this on multiple browsers, tenants, internet connections, computers, and had Microsoft support confirm.

The path to doing this is from the Azure portal – Azure Active Directory > Enterprise Applications > choose your application > Conditional Access > New policy:

The Workaround: Thankfully it’s not a showstopper, as there’s another way to get to Conditional Access and it works fine. Instead of going via a specific app first, you can just go via Azure Active Directory > Conditional Access > New policy. Also¬†Azure Active Directory > Enterprise Applications > Conditional Access > New policy works, it’s just an extra click to the same screen.

Points to take note of – if something’s broken, try accessing the same function from a different route of click-through links and it might work another way. Also, log these issues with Microsoft Support as overall the support is pretty good and often the issue won’t be anything to do with you. Test different scenarios wherever possible too, and also asking the question on Twitter can get some extra attention!